The knowledge management papers are a publication of knowledge management forum. This paper is a result of an examining study that attempts to clarify the current key issues and challenges in information and knowledge management, also look into organisational strategies basu. Knowledge management solutions are a critical necessity. Document repositories are emergent knowledge is added over time as new problems and solutions emerge, are codified, and added to knowledge repositories. Knowledge management functions have to handle the knowledge and experiences in projects for more productive results. Yale university knowledge management process 3 of 9 introduction purpose this document will serve as the official process of knowledge management for yale university. The km subject matter is a subset of content taught in the decision support systems course. When the organizational structure is less formalized, more decentralized and integrated, knowledge management is more enhanced. Challenges in knowledge management proceedings of the sixteenth americas conference on information systems, lima, peru, august 1215, 2010. Organisational culture oc is an important factor and needs to be considered in. This intellectual capital is the key that will give the company a competitive advantage with its targeted customers. Knowledge management techniques and technologies play an important role in supporting knowledge management processes and activities. Volume 18, 2020 vol 17, 2019 vol 16, 2018 vol 15, 2017 vol 14, 2016 vol, 2015 vol 12, 2014 vol 11, 20 vol 10, 2012 vol 9, 2011 vol 8, 2010 vol 7, 2009 vol 6, 2008 vol 5. Employees apply knowledge of systems, techniques, and underlying management concepts for determining, regulating, or controlling the level and flow of supplies from initial plan through acquisition, storage, issue, and utilization or disposal.
Understanding reuse in knowledge repositories is important because the knowledge potential of repositories is immense given the breadth and depth of knowledge contained therein. This text will fit in the mis majors course for knowledge management and for some decision support systems courses. The purpose of this paper is to investigate the effects of organizational climate and structure on knowledge management and firm innovativeness from the social capital and social network perspectives. This book aims to introduce readers to the recent research topics, it is titled new research on knowledge management models and methods and. Communities of practice and knowledge management systems. When implementing a knowledge management initiative the knowledge management. A synthesis of knowledge management failure factors. Inventory of ifads knowledge resources 1 ii interface with other ifad policies, strategies and action plans. The role of organisational culture on knowledge sharing by using knowledge management systems in mncs mahmoud abdelrahman. Knowledge management as an important tool in organisational management. Knowledge management and growth performance in construction. As expected it was found that highly successful knowledge management projectsinitiatives are more likely to have the proposed set of knowledge management strategy components than less successful to unsuccessful knowledge management. To achieve results that generate longterm business value, project professionals must also guide the development of the knowledge that project teams generate.
Knowledge management strategy results management framework 18 iii. The faculty of applied science of post and communications. International journal of knowledge management, and international journal of knowledge management studies. In addition, knowledge of specific programs is used by some employees who specialize in. Systems and processes enhances the conventional exposition of km with an indepth discussion of the technologies used to facilitate. Knowledge management is becoming the jewel in the customer service crown trends in customer service 20 it is also important to customers, as 60% of consumers use 60% web selfservice knowledge to find answers to their questions. Knowledge just as the words data and information are used interchangeably, there is considerable blurring and confusion between the terms information and knowledge. Technology and people related techniques bring to knowledge management the ability to carry out knowledge management processes quickly, efficiently and costeffectively, making it an enabling solution. This knowledge management tools and techniques manual is the first release of a description of some of the key knowledge management km methods, tools, technologies, and techniques to be considered for selection within a km implementation initiative, especially in small and mediumsized enterprises. Knowledge management process model archive ouverte hal. He specialises in strategy development, organisational learning and knowledge management, and he is responsible for developing and implementing the odi strategy for knowledge and learning, as well as advising strategic development within a range of different contexts from humanitarian ngos to public sector bodies. The roles of knowledge management for the development of.
Table 1 summarizes the number of articles surveyed per journal, totalizing 71 articles. Within these journals, we used as criterion for search the following keywords. Knowledge repositories are collections of documents that are useful in exploiting gray 2001. The aim of the study is to provide a theoretical background to knowledge management and related concepts and to determine the current situation with regard to. As knowledge is recognized as the primary organizational resource of the 21st century, which is able to bring sustainable competitive advantage in the long term, several studies have focused on knowledge management km. The globalisation trends and ever increasing networking of economy, information, technology, management give rise to. Ibima publishing journal of organizational knowledge. Identifying the components of a knowledge management strategy. In the competitive business world, knowledge management km has become. March 1991 a firms codified nonaka 1994 knowledge resources. This involves creating, generating, capturing storing, sharing and using of knowledge to support and improve individual performance kinney, 1998.
Knowledge management as an important tool in organisational. Providing better conditions for more productive results is one duty of knowledge management. Knowledge management success equals project management success. This book aims to introduce readers to the recent research topics, it is titled new research on knowledge management models and methods. The importance of leadership and management for education. Pdf on jan 1, 2018, odor ho and others published knowledge management find, read and cite all the research you need on researchgate. Likewise, knowledge that is no longer useful can be removed. In recent years, there have been more and more new and interesting findings in the research field of knowledge management. The knowledge in knowledge management fred nickols 5292010 this paper was commissioned for and appears in the knowledge management yearbook 20002001. Km focuses on processes such as acquiring, creating and shar. Although many of its central points are not new to the academic world, the study of knowledge management km is a recent concept, discussed more fully in the 1990s, treated as a process that. Identifying the components of a knowledge management. In this article we discuss the kinds of necessary knowledge, knowledge management stages and policies and important factors during three phases of a project.
This 16 chapter text is about knowledgehow to capture it, how to transfer it, how to share it, and how to manage it. The role of organisational culture on knowledge sharing by. Entrepreneurial ecosystems, knowledge spillovers, and their embeddedness in the sport field. This book serves as a complete introduction to the subject of knowledge management km, and incorporates technical as well as social aspects, concepts as well as practical examples, and traditional km approaches as well as emerging topics. The value of knowledge is derived from the value of the decisions with which it is associated.
Therefore, knowledge management systems kmss are used in organisations to share, utilise, and integrate knowledge. Volume 18, 2020 vol 17, 2019 vol 16, 2018 vol 15, 2017 vol 14, 2016 vol, 2015 vol 12, 2014 vol 11, 20 vol 10, 2012 vol 9, 2011 vol 8, 2010 vol 7, 2009 vol 6, 2008 vol 5, 2007 vol 4, 2006 vol 3, 2005 vol 2, 2004 vol 1, 2003. Systems and processes enhances the conventional exposition of km with an indepth discussion of the technologies used to facilitate the management of knowledge in large and small organizations. The paper integrates four terms used in relation to knowledge explicit, tacit, declarative and procedural and it introduces an additional category.
Knowledge is important in organisations and knowledge cannot be effective unless they are shared. The process of knowledge management begins with the identification and classification of the types of the knowledge which currently exist in the. Position classification flysheet for inventory management. Knowledge management km was once a very popular buzzword. Pdf this paper discusses the important process of knowledge and its. The sample for this study was drawn from the population of the top 5,000 taiwanese firms listed in the yearbook published by the. Nov 16, 2010 the study also examines the effects of organizational climate and structure on knowledge management and the results indicate that innovative and supportive climate are positively related to knowledge management. Knowledge management and knowledge sharing knowledge management is defined as a process of identifying, organizing and managing knowledge resources alhawamdeh, 2003. Systems and processes is a comprehensive coverage of km, including the explication and connection of the human and the technical side of the discipline so necessary for success now and in the future. Knowledge management km knowledge management km refers to a multi disciplined approach to achieve organizational objectives by making the best use of knowledge. It is an undisputed fact that this is the age of knowledge and a time of constant changes which are unpredictable. The principles and practice of knowledge management by. Managing projects involves more than simply directing the implementation of unique initiatives. New research on knowledge management models and methods.
Risks to successful knowledge management 27 appendices i. This document will introduce a process framework and will document the workflow, roles, procedures, and. Recently, abdulrahman and wang 2010 noted that the construction industry has a poor record in the management of its knowledge and results in huge. Different kinds of knowledge need different policies and resources and technologies to transfer and share and develop between groups members. Knowledge management is the transformation of knowledge in the form of insights, understandings, and practical knowhow that we all possess in other manifestations like books, technology, practices, and traditions within organizations of all kinds and in society. Knowledge management maintains that successful businesses are a collection not of products but of distinctive knowledge bases. The role of knowledge management in organizational development. Serban, jing luan in the early 1990s, corporations coined the concept and movement of knowledge management, which is an institutional systematic effort to capitalize on the cumulative knowledge that an organization has. Knowledge management km is the systematic management of processes enabling vital individual and collective knowledge resources to be identified, created, stored, shared, and used for the benefit of the actors involved glossary. Pdf knowledge management strategy for small and medium. Knowledge management process knowledge management is the process of making relevant information available quickly and easily for people to use productively 7. Pdf revealing trends in knowledge management research. Sun 2010 analyzed how the organizations routine affects knowledge management processes. Interdisciplinary journal of information, knowledge, and management volume 5, 2010 editor.
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